UCLC Compliance Reporting Webpage
Explore the IT Service Portal
Videos:
These videos provide a look at the ServiceNow interface and UCSB’s Information Technology Services Portal.
IT Services Portal Overview 4:02 Minutes
UCSB’s Information Technology Service portal overview.
IT Services Portal Search 0:57 Minutes
Searching in UCSB’s Information Technology Services portal.
IT Services Portal Issue/Problem Tickets 4:23 Minutes
Submitting issue/problem tickets using the Information Technology Service portal.
IT Services Portal Request Tickets 3:02 Minutes
Submitting request tickets using the Information Technology Services portal.
IT Services Portal Managing My Tickets 2:15 Minutes
Viewing, reading and interacting with submitted tickets.
IT Services Order Guides 2:50 Minutes
Preview one of the newest features that allows you to order multiple items by submitting one request.
Enroll in Training
Instructor-led training:
Introductory ServiceNow for Customers workshops:
- February Monday 04, 2019 from 9-10 a.m.
Phelps, 1530. ZOOM Recording: https://youtu.be/y3uSK_WXVLs - February Monday 04, 2019 from 2-3 p.m.
Phelps, 1530. Recording: https://youtu.be/rEgA-lLt2aQ - February Wednesday 06, 2019 from 2-3 p.m.
Phelps, 1530. Recording: https://youtu.be/i1jJfwSjGRk - February Friday 08, 2019 from 2-3 p.m.
SSMS 1301 – 1302. Recording: https://youtu.be/ajF7Xc0eWxg
Online Training
- Everyone
- Fulfillers
- ServiceNow Fulfiller Overview Guide [Google Doc]
- ServiceNow IT Ticket Classification Workshops [05/07/2019]
- Slide deck [pdf 1.50 MB]
- Movies [05/07/2019]
Download the materials
User guides, slides, and more from the ServiceNow training at UCSB are available below.
User guides:
- Customer Guide 2.18 MB PDF
- Fulfiller Portal Quick Reference 540 Kb PDF
- Fulfiller Quick Guide 265 Kb PDF
- Fulfiller Guide (coming soon)