Explore the tool

These videos provide a look at the ServiceNow interface and UCSB’s Information Technology Services Portal.

IT Services Portal Overview 4:02 Minutes
UCSB’s Information Technology Service portal overview.

IT Services Portal Search 0:57 Minutes
Searching in UCSB’s Information Technology Services portal.

IT Services Portal Issue/Problem Tickets 4:23 Minutes
Submitting issue/problem tickets using the Information Technology Service portal.

IT Services Portal Request Tickets 3:02 Minutes
Submitting request tickets using the Information Technology Services portal.

IT Services Portal Managing My Tickets 2:15 Minutes
Viewing, reading and interacting with submitted tickets.

IT Services Order Guides 2:50 Minutes
Preview one of the newest features that allows you to order multiple items by submitting one request.

Enroll in Training

Introductory ServiceNow for Customers workshops:

January, Wednesday 30, 2019 from 10 -11 a.m.
Loma Pelona, 1108. Space is limited to 100 people
OR join us via ZOOM LINK: https://ucsb.zoom.us/j/742515771
January, Wednesday 30, 2019 from 2 -3 p.m.
Loma Pelona, 1108. Space is limited to 100 people
OR join us via ZOOM LINK: https://ucsb.zoom.us/j/664072116
February Monday 04, 2019 from 9-10 a.m.
Phelps, 1530. ZOOM Recording: https://youtu.be/y3uSK_WXVLs
February Monday 04, 2019 from 2-3 p.m.
Phelps, 1530. Recording: https://youtu.be/rEgA-lLt2aQ
February Wednesday 06, 2019 from 2-3 p.m.
Phelps, 1530. Recording: https://youtu.be/i1jJfwSjGRk
February Friday 08, 2019 from 2-3 p.m.
SSMS 1301 – 1302. Recording: https://youtu.be/ajF7Xc0eWxg

User guides, slides, and more from the ServiceNow training at UCSB are available below.